How to manage the dunning level of a bill

Flywire has the ability to allow certain assigned staff members to manage the dunning level of a patient. This is in an effort to support billing workflows around insurance take-backs, late charges, financial assistance/medical hardship.

When the staff member performs the change, the system will...

• Update the dunning level
• Update the bill age to reflect the dunning level
  • START = 0 days
  • D1 = first statement
  • D2 = second statement
  • D3 = third paper statement
  • D4 = fourth paper statement
  • ...and so on until the maximum dunning is reached (can vary by provider)

Note: The dunning level advances with the statement generation process (i.e. monthly)

What should you know before changing a dunning level of a bill

A bill can have it's dunning level changed if any of the following apply...

1. The bill is active 
2. The bill is not on a payment plan
3. The bill has a dunning level assigned, and does not have the dunning level of DONE or START
4. The bill is not presently in bad debt

Other things to consider

• A bill's dunning level can be moved forwards and backwards.
  • (For example, a bill with dunning of D2 can be sent back to D1, or sent forward to D3.)
• When the bill's dunning level has changed, if action has not been taken on the next AMAD date, Flywire will increase the dunning level, even if the AMAD date is the day after the dunning level was updated.
• If the bill is on a payment plan, the bill must be removed from the payment plan in order to change the dunning level. Then the staff member can put the bill back on a payment plan.

Who is eligible for this feature?

Clients can utilize this feature if Flywire manages the bill's statement cycle. 

1. Log into the Staff Experience as a staff member with the permission to "Manage Dunning Level", and select the Account that for which you want to change the dunning level.

2. On the Account screen, click "Engagement Options" → "Change Dunning Level"

3. A pop up modal will appear with bills that are eligible to have their dunning level changed

4. Once a selection is made, a confirmation page will appear for the staff member to review their changes.

5. Click "Submit".

6. A success message will be presented and the account's dunning level and bill age will be updated. The change will also be reflected in the Activity Log tab.

 

How the change looks on the Activity Log tab of an account: