Adding new Flywire users
Staff Experience users must have a username and password to access Flywire and all guarantor and patient accounts. This is unlike the Patient Experience where guarantor users do not have usernames and passwords to access their accounts to make payments or enroll in payment plans.
When a new CSR is hired for example, access to the Staff Experience to record payments and manage payment plans is an important aspect of their job. Thus they must be given access to Flywire by a user with administrative permissions.
How to add a new Flywire user:
1. Click your name dropdown at the top right of the Staff Experience screen
2. Click Manage Users
3. In the Manage Users screen, click the Create New button
4. Type in the users name in the User Name field
5. Enter the user's Email Address
6. Assign the user a Role
7. Assign the user a Department
8. Assign the user a Sub Department (Optional)
9. Click Create
Once the user is created they will receive an email to activate their account and create a password for their account.
