To refund an eCheck, first go to the patient's account and select the Payments tab. Then, locate the payment you wish to refund and then select "Refund" at the end of the row. A pop-up will then appear prompting you for more information and a confirmation. After this the payment will be refunded.
Also, note that the Refund button is not available for all users. If you do not have the ability to refund please contact your manager who either will be able to process the refund or will give you the proper access settings.
** Please note that refunding eChecks may not be available for all providers **