With the Payments API in scope, Flywire made modifications to the two existing reconciliation reports and renamed them to the following: Payments Detailed - API and Payments Detailed by Encounter - API. If Payments API is in scope for your provider, you should see these two reports in your report menu.
To learn more about the API Payments, check out the Flywire's Payments API help article!
Purpose of the Reports
The purpose of these reports is to use one single report for reconciliation. Flywire added specific columns to the Payments Detailed - API and Payments Detailed by Encounter - API reports to provide information on the status of each individual payment through the Payments API.
Important Report Filters
You would still use the same filters as today for reconciliation - daily, weekly, monthly and/or settled transaction. The report will just provide the status of those transactions for that given filter.
New Report Columns!
There are two new columns in the reports called:
- Posting Status - this column will provide the status of each individual transaction through the API. The statuses are: success, retry, or failure.
- Reason Code - this column will provide a specific error code that can be used troubleshooting any issues that may arise.
If an issue arises that requires a support ticket, please indicate the specific transaction ID and reason code to expedite the issue resolution process.
To learn more about the Reason Codes, check out the Payments API Exceptions help article!
Example of the Payments Detailed - API report output: