Guarantors are able to self enroll into an automatic payment plan by logging into the Patient Experience portal. See below for the guarantor view when they walk through setting up a payment plan in the Patient Experience.
- After logging into the Patient Experience, the guarantor will see a payment plan offer in the “Pay over time” section. They will only see this if they qualify for a payment plan.
If a payment plan offer is available, they will click Setup plan. Note: guarantors are not able to determine their own payment plan terms. If they need adjustments to the amount or duration of a payment plan, they will need to contact the billing office so that a Staff Experience user can edit the plan terms in the Staff Experience.
- They will enter their payment information and then click Continue to confirmation. This payment information will be used to auto draft the agreed upon amount of the plan each month.
Guarantors can enter credit card, debit card, HSA, FSA, or eCheck (Checking/Savings account) information.
Note: In the Patient Experience, patients cannot…
- Change automatic payment plan terms (ie amount and duration of plan)
- Set up manual payment plans
- Cancel payment plans
- Create a refund for a payment
- Pay on selected bills only (if the select-a-bill feature is not enabled in the PE)
These actions will need to be managed by a user in the Staff Experience.