When a guarantor is on a payment plan, you will see the Manage Plan dropdown on the right side of the account screen. This dropdown contains the following options:
- Modify Plan: Make changes to the plan terms, including adding visits outside of a plan.
- View Plan Schedule: View the payment plan installment schedule, as well as installment statuses.
- Convert to AutoDebit: For manual plans only. Quickly convert it to auto-debit (automatic) without changing any terms.
- Update Payment Method: For auto-debit plans only. Update the payment method. You can also change or add the payment plan email.
- Stop Plan: Stop and close the payment plan. Only available to users with “Stop Plan” permission assigned.