When an eCheck gets returned for any of Flywire's customers who use the Bank of America (BofA) processor, it will follow the workflow process below:
Here's what happens from start to finish...
- eCheck payment is made in Staff Experience or Patient Experience
- eCheck bounces due to NSF (or other reason) with the bank
- Bank retries eCheck 2-3 times before officially returning the eCheck
- Bank updates BofA about the bounce
- BofA customer reviews bounced checks in BofA’s system
- Bounced checks are reversed in EHR system manually
- Reversed transaction flows back to Flywire in the daily data exchange
How to report on returned eChecks in Flywire:
Currently there is not a way to report on returned eChecks using the Bank of America processor in Flywire. Check back later - we will update this section if any reporting options are made available in the future.
In the meantime, please contact your Bank of America representative for additional reporting.