If an auto-debit payment fails, and after the grace period passes, the payment will be
marked as “missed”. Unpaid installment amounts carry over to the next installment. Each
month, the guarantor owes the current installment and any missed amount from the
previous installment. The guarantor will never be auto-debited previously missed
installments. Guarantors are responsible for paying any missed installments by either
logging into the Patient Experience or by calling the provider’s billing office.
Guarantors will always be auto-debited the upcoming installment amount, and sent
engagements by Flywire to make them aware that a previous auto-debit attempt failed.
Not paying a missed installment from a failed auto-debit attempt by Flywire will result in
the installment being marked as missed, and missing a (configurable) consecutive
number of installments will result in the plan defaulting.